Shipping Policy
Delivery & Shipping
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Orders are processed and shipped within 3-7 business days, custom products need to be processed and shipped within 7-12 days.
All destinations: 2-6 business days for US customer
( our product basic in US warehouse)
If some of product outstock, we will sent from oversea, basic need 15 days delivery time
Delivery Time
Delivery Time = Processing Time + Shipping Time
Shipping Methods:
Standard Shipping (5-10 business days) : YunExpress or SF express- $7.99 (Less than $79.00), Free over $79.00
Express Shipping (4-6 business days) : DHL or FedEx- $35.00
About Cancel Your Order
You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand!
If you have any question,
You can contact us directly: hello@chachastone.com